Nokia E71 - Troubleshooting

Troubleshooting

To see frequently asked questions about your device, visit the

product support pages at the Nokia web site.

Q: What is my lock, PIN, or PUK code?

A: The default lock code is 12345. If you forget or lose the

lock code, contact your device dealer. If you forget or lose a

PIN or PUK code, or if you have not received such a code,

contact your network service provider.

Q: How do I close an application that is not

responding?

A: Press and hold the home key. Scroll to the application, and

press the backspace key to close the application.

Q: Why do images look smudgy?

A: Ensure that the camera lens protection windows are clean.
Press the T key to focus on your subject before capturing the

image.

Q: Why do missing, discoloured, or bright dots

appear on the screen every time I switch on my

device?

A: This is a characteristic of this type of display. Some displays

may contain pixels or dots that remain on or off. This is

normal, not a fault.

Q: Why can’t I find my friend’s device while using

Bluetooth connectivity?

A: Check that both devices are compatible, have activated

Bluetooth connectivity, and are not in the hidden mode.

Check also that the distance between the two devices is not

over 10 metres (33 feet) and that there are no walls or other

obstructions between the devices.

Q: Why can’t I end a Bluetooth connection?

A: If another device is connected to your device, you can end

the connection using the other device or by deactivating

Bluetooth connectivity. Select

Menu

>

Connectivity

>

Bluetooth

>

Bluetooth

>

Off

.

Q: Why can't I see a WLAN access point even

though I know I'm within its range?

A: Check that the Offline profile is not in use in your device.
The WLAN access point may use a hidden service set identifier

(SSID). You can only access networks that use a hidden SSID

if you know the correct SSID, and have created a WLAN access

point for the network on your Nokia device
Check that the WLAN access point is not on channels 12-13,

as they cannot be associated with.

Q: How do I switch WLAN off on my Nokia device?

A: The WLAN on your Nokia device switches off when you are

not trying to connect, not connected to another access point,

© 2010 Nokia. All rights reserved.

133

or not scanning for available networks. To further reduce

battery consumption, you can specify that your Nokia device

does not scan, or scans less often, for available networks in

the background. WLAN switches off in between background

scans.
To stop the background scans, select

Menu

>

Tools

>

Settings

>

Connection

>

Wireless LAN

>

Show WLAN

availability

>

Never

. You can still manually scan for

available WLAN networks and connect to WLAN networks as

usual.
To increase the background scan interval, select

Show WLAN

availability

>

Yes

, and define the interval in

Scan for

networks

.

Q: Why can't I browse the web even though the

WLAN connection is working and the IP settings

are correct?

A: Check that you have defined the HTTP/ HTTPS proxy

settings correctly in the advanced settings of your WLAN

access point.

Q: How do I check the signal quality of my WLAN

connection?

Select

Menu

>

Connectivity

>

Conn. mgr.

>

Active data

connections

>

Options

>

Details

. If the signal quality is

weak or moderate, you may encounter connection problems.

Try again closer to the access point.

Q: Why do I have problems with the security

mode?

A: Check that you have configured the security mode

correctly, and that it is the same that the network uses. To

check the security mode the network uses, select

Menu

>

Connectivity

>

Conn. mgr.

>

Active data connections

>

Options

>

Details

.

Check also the following: you have the correct WPA mode

(preshared key or EAP), you have disabled all EAP types that

are not needed, and all the EAP type settings are correct

(passwords, user names, certificates).

Q: Why can’t I select a contact for my message?

A: The contact card does not have a phone number, an

address, or an e-mail address. Select

Menu

>

Communic.

>

Contacts

, and edit the contact card.

Q: The note Retrieving message is shown briefly.

What is happening?

A: The device is trying to retrieve a multimedia message from

the multimedia messaging centre. This note is shown if you

have selected

Menu

>

Communic.

>

Messaging

>

Options

>

Settings

>

Multimedia message

>

Multimedia retrieval

>

Always automatic

. Check that the

settings for multimedia messaging are defined correctly and

that there are no mistakes in phone numbers or addresses.

See "Multimedia message settings", p. 59.

Q: How can I end the data connection when the

device starts a data connection again and again?

A: The device may be trying to retrieve a multimedia message

from the multimedia message centre. To stop the device from

making a data connection, select

Menu

>

Communic.

>

Messaging

>

Options

>

Settings

>

Multimedia

message

>

Multimedia retrieval

>

Manual

to have the

multimedia messaging centre save messages to be retrieved

later, or

Off

to ignore all incoming multimedia messages. If

© 2010 Nokia. All rights reserved.

134